be aware of our policies

Cancellation Policy

We ask all our clients who need to cancel an appointment to do so at least 24 hours prior to their appointment.

Any appointment that has been cancelled outside of the notice period, or any appointment missed will lose any deposit already paid.

Package and course appointments that are missed or cancelled outside of the notice period will be forfeited.

Deposits

All deposits taken are non-refundable, but will be redeemed off completed paid bookings. If an appointment is missed or cancelled outside of the notice period, any deposit paid will be lost.

Refunds

Here at Nue Clinic, we provide the highest level of treatments, all provided by qualified therapists. We will not offer refunds on treatments, but will take any concerns you may have seriously.

Any full priced product purchased that is returned unopened may be refunded. We do not offer refunds on opened products or discounted items.

Any packages that have been paid in full and part used will not be eligible for a refund, but may be used towards any other treatment and/or product.

Any treatment or course already paid for will not be refunded due to Covid-19. All treatments and courses will be honoured.

Gift Vouchers

Gift vouchers may be used against any treatment or product, and are valid for 24 months from the date of purchase. Gift vouchers can not be exchanged for cash or refunded.

Lateness

The clinic reserves the right to cancel an appointment if the client is more than 15 minutes late without notice. Any such instance will result in loss of deposit paid, or loss of the booked treatment session if part of a package.

Client Consultations

All clients will be asked to fill out consultation and consent forms prior to any appointment. Where possible, these will be sent electronically by SMS or Email for you to fill out before arriving at the clinic.

All consent forms are confidential, and kept within strict GDPR guidelines

Age Restrictions

Unless otherwise stated, Nue Clinic can treat over 18’s only. Consent will be needed from a parent or guardian on any treatment that can be booked for an under 18.

Pricing, Offers, and Promotions

We reserve the right to amend the pricing on any of our treatments, packages, and products, without prior notice to our clients. Any offers and promotions will be for a limited time only, and only available between the dates as advertised on the promotion. Any promotional treatment may be purchased when advertised and then redeemed at a later date.

 

Covid-19

Temperature checks will be taken on the client entering the clinic, and hand sanitiser provided. If the temperature reading is outside of the normal safe range, the appointment will be cancelled. This will not affect any deposits paid, and there will be no loss of treatment if part of a course.

If you feel unwell on the day of your treatment, please call the clinic immediately.

The terms and conditions set out in our policies have been done so to ensure the best resources are available to our clients and to minimise any risk to Nue Clinic.