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Terms and Conditions

Booking & Cancellation Policy

We at The NUE Clinic maintain a strict 24 hour cancellation policy. It is important you read the policy below:

Bookings that are cancelled with more than 48 hours notice before appointment time can obtain a full refund on booking fee paid and attract no cancellation fees.

Bookings cancelled with notice of more than 24 hours can rebook appointment and carry the non refundable booking fee over for the new booking and attract no cancellation fees, but no refund will be given upon cancellation.  Bookings are not transferable to additional treatments unless prior agreed and non transferable between clients.

Bookings cancelled with less than 24 hours notice will lose the booking fee and upon re-booking would be require to pay a new booking fee.

If a cancellation is made with less than 24 hours notice prior to the appointment time and no booking fee has been taken we reserve the right to charge a 100% cancellation charge of the cost of treatment booked.

If you are late for an appointment we will be happy to provide the remaining part of the allocated treatment time. If it is your first visit, please arrive 10 minutes prior to your scheduled treatment time as this will allow you time to fill in a confidential consultation form. We may have to shorten your appointment due to late arrival or we may not be able to provide the service booked and may have to offer you an alternative treatment for the remaining treatment time.

Courses are not transferable and are not refundable after purchase.

Deposits for treatments

Non refundable booking fees are taken for any treatment from our booking system to hold your appointment.

If you need to cancel or re-book your appointment please contact 01908 229112 immediately to avoid charge.


Products are purchased and taken away at purchase or are held on account for packages. These are not transferable or refundable. Once package agreed we agree to distribute as required.

We hold the right to change programme/products in the instance of product withdrawal or supplier change.

In the instance of any product reaction we reserve the right to investigate with the correct procedures.


Payment is required in full at the time of booking.

Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

To reschedule course there is a £25 fee

No refund of course fees can be issued.